Customer Success Manager Resume Example (ATS Optimized)
An ATS-friendly Customer Success Manager resume example. Highlight NRR, churn reduction, and account growth.
Why this resume works:
- Focuses on critical SaaS metrics (Net Retention Rate, Churn)
- Highlights portfolio size and ARR managed
- Shows ability to upsell and cross-sell accounts
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Quinn Success
quinn.s@email.com | (555) 123-9876 | linkedin.com/in/quinns
Professional Summary
Proactive Customer Success Manager with 4 years of B2B SaaS experience. Passionate about driving product adoption and maximizing customer lifetime value through strategic partnership.
Experience
Customer Success Manager — SaaSPlatform (2020-Present)
- Managed a portfolio of 45 enterprise accounts totaling $3M in ARR, maintaining a 98% gross retention rate.
- Identified expansion opportunities and successfully upsold $450k in new licenses over 12 months.
- Conducted quarterly business reviews (QBRs) with key stakeholders to align product usage with strategic goals.
Skills
Account Management, Churn Reduction, Upselling, Salesforce, Gainsight, Intercom, QBR Presentations
Education
B.A. in Communications — State College (2019)
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